Frequently Asked Questions

1.  What are your office hours?
Our office hours are:
Monday – Friday 7:30 a.m. – 7:00 p.m.
Saturday 8:00 a.m. – 3:00 p.m.
2.  Do I have to have an appointment?
It is better to have an appointment. There is less of a waiting time. We do accept walk-ins but there may be a longer wait time.
3.  Do you have someone here all night to check on my hospitalized pet?
We do not have staff here after hours. We hospitalize low risk animals, but we send higher risk animals to a 24 hour hospital for continuous monitoring.
4.  What do I do if I need you after hours or on a holiday?
Our associate hospital, Arrow Animal Hospital at 5144 W. Thunderbird Road is open until 8:00pm Monday thru Friday weekdays and open until 7:00pm on Saturday and Sunday.
Also, the Emergency Animal Clinic at 9875 W. Peoria Ave is open 24 hours a day, every day of the year.
5.  Can I just drop my pet off and pick him/her up after work?
We do occasionally allow owners to drop off their pet, if the situation calls for it. If it is necessary to drop off your pet, please call our office to schedule a time.
6.  Can I make payments?
Payment plans are available. We also accept cash, checks with a valid driver's license, Visa, MasterCard, Discover, American Express, and Debit cards with either the Visa or MasterCard logo.
7.  How old must my pet be in order to be spayed or neutered?
Your pet can be spayed or neutered as early as 4 months of age.
8.  Is declawing my kitten cruel? When should it be done?
No, it is not cruel. The pain and discomfort of the surgery can be adequately controlled with pain medication and laser surgery. The laser allows most pets to wake up pain free. We recommend declawing be done after 4 months of age.
9.  Do you board pets?
No, we do not board pets. We do not have the space.
10.  What do you recommend for heartworms? Is it necessary?
We recommend keeping your dog on the heartworm preventative Interceptor. In addition to being a heartworm preventative, Interceptor also helps prevent intestinal parasites such as hookworms, roundworms, and whipworms. Heartworm disease is much easier to prevent than to treat. Even when successfully treated, there can be residual negative effects on the heart. The pet is tested for heartworms before starting on Interceptor.